PhotoBeen Policy
Refund Policy
PhotoBeen sells customized digital photo products. Because work can begin quickly after payment, refunds are limited and reviewed case by case.
Digital custom orders
Orders include AI processing, creative preparation, storage, review, and delivery of customized digital assets. Once an order is paid, uploaded, queued, processing, reviewed, or delivered, it may no longer be eligible for a full refund.
When we may refund
We may issue a full or partial refund, credit, remake, or replacement at our discretion if we cannot fulfill the order, if a duplicate payment occurred, or if there is a material technical failure caused by PhotoBeen.
When refunds are not guaranteed
Refunds are not guaranteed for subjective dissatisfaction, low-quality source uploads, unrealistic custom requests, missed expectations not promised on the product page, customer mistakes, delays caused by missing information, or changes of mind after work has started.
Revisions and replacements
When appropriate, PhotoBeen may choose to provide revised outputs or replacement files instead of a monetary refund. We may ask for additional uploads or clarification before remaking an order.
Disputes
If you contact your payment provider before contacting us, we may pause work while the dispute is reviewed. Chargebacks, abuse, fraud, or policy violations may result in order cancellation or account restrictions.